Operations Manager

Location: Australia Wide, remote.
Employment Type: Full-time, Permanent

About the Brand
Our client is an innovative apparel brand that has built a passionate global community by obsessing over quality, detail, and creating products that stand the test of time. Their team is fully remote, close-knit, and spread across the world, with a home base in Sydney.

They are seeking an experienced Operations Manager to run the operational backbone of the business, ensuring products are in stock, on time, and ready to scale with ambitious growth plans. This is a unique opportunity for someone who thrives in a fast-paced environment and wants to build operations from the ground up, creating systems that enable the business to grow efficiently.

Overview

As Operations Manager, you’ll be the driving force behind our client’s day-to-day operations, keeping stock flowing, deliveries on time, and processes primed to scale seamlessly. You’ll own supply chain, logistics, and inventory management, while also supporting customer service and product launches with clear processes and systems.

This is a role for someone who thrives in a fast-paced, high-growth environment and wants the chance to build operations from the ground up.

Why they are hiring

They are scaling rapidly and need an operator who can match the ambition:

·      They’re planning to launch 300+ products

·      Stockouts and delays are a current challenge we need to solve

·      The founder is still heavily involved in operations and needs to transition focus

Within 12–18 months, you’ll have built systems and processes so that operations run smoothly without founder involvement.

Key Responsibilities

Supply Chain & Inventory

·      Coordinate with manufacturers (primarily China)on samples, production, and quality control

·      Manage inventory planning and forecasting tobalance cash flow with in-stock availability

·      Maintain Shopify stock levels and integrate withplanning tools

·      Negotiate with suppliers for cost and quality improvements

·      Source new suppliers and production partners as we scale

Logistics & Fulfilment

·      Manage relationships with 3PL providers to ensure fast, reliable shipping

·      Monitor and optimise logistics to reduce costs and delivery times

·      Hold 3PL partners accountable to agreed metrics

·      Ensure systems connect effectively with fulfilment partners

Operational Strategy & Process Improvement

·      Build scalable SOPs across fulfilment, logistics, inventory, and support

·      Identify bottlenecks and implement solutions tosupport 2–3x growth

·      Track and report key operational metrics(inventory health, delivery times, etc.)

·      Systematise processes so daily operations can run without founder oversight

Support Functions (Oversight)

·      Customer Service – provide oversight of our existing support team, ensuring clear processes and smooth escalation for complex issues

·      Product Development – support the product/creative team by aligning launches with ops timelines and ensuring SKU setup and stock readiness

Experience& Qualifications

Must-Have:

·      Proven experience in operations management in ecommerce

·      Strong knowledge of supply chain, logistics, and inventory planning

·      Experience with demand forecasting and stock management

·      Shopify and ecommerce tool experience

·      Proven ability to implement systems and improve efficiency

·      Strong communication and leadership skills

·      Thrives in fast-paced, high-growth environments

Nice to Have:

·      Apparel or consumer brand experience

·      ERP experience

·      Relevant certifications or degree

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